Client Rights And Client Responsibilities

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Client Bill of Rights And Client Responsibilities

As a client of Atlantic Health Care Products & Medical Supply you are entitled to:

  • Be fully informed in advance about care/products to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.
  • Be informed, both orally and in writing, in advance of care/product being provided, of the charges, including payment for service/product expected from third parties and any charges for which you will be responsible.
  • Receive information about the scope of services that the organization will provide and specific limitations of those services/products.
  • Participate in the development and periodic revision of the plan of care.
  • Refuse care or treatment or products after the consequences of refusing care or treatment or products are fully presented.
  • Be informed of your rights under state law to formulate an Advanced Directive, if applicable.
  • Have your property and person treated with respect, consideration, and recognition of dignity and individuality.
  • Be able to identify visiting personnel members through proper identification.
  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of your property.
  • Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or services without restraint, interference, coercion, discrimination or reprisal.
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  • Confidentiality and privacy of all information contained in the customer record and of Protected Health Information.
  • Be advised on company’s policies and procedures regarding the disclosure of clinical records.
  • Choose a health care provider, including choosing an attending physician, if applicable.
  • Receive appropriate care without discrimination in accordance with physician orders, if applicable.
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one’s responsibilities.


Your responsibilities, you agree to:

  • That rental equipment will be used with reasonable care, not altered or modified and returned in good condition (normal wear and tear expected), if applicable.
  • To report any malfunctions or defects in rental equipment immediately so that repair or replacement can be made, if applicable.
  • To provide access to rental equipment for repair/replacement or pick up, if applicable.
  • To utilize equipment provided in accordance with your physician’s orders.
  • To keep rental equipment at the location given at the time of rental and not to remove it to any other location unless authorized by the provider, if applicable.
  • To notify provider immediately of any hospitalizations, change in address, insurance, telephone #, or physician, or if you do not need the equipment any longer, if applicable.
  • To sign an assignment of benefit for all insurance payers to provider.
  • To accept financial responsibility for HME/supplies provided as allowed by insurance carrier.
  • To pay replacement cost of any equipment damaged, destroyed, or lost due to misuse, abuse or neglect
  • Not to modify rental equipment, if applicable.
  • That the title of rental equipment remains with Atlantic Health Care Products until such time the equipment is purchased and paid in full.
  • That Atlantic Health Care Products shall not insure or be responsible to you for any personal injury or property damage related to any equipment; including that caused by use or improper functioning of the equipment; the act or omission of any other third party, or by any criminal act or activity, war, riot, fire or act of God.
  • That the provider retains the right to refuse delivery of service/equipment at any time.